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Privacy Policy

Caracol Club Vacacional S.A de C.V or any of their affiliate corporations, subsidiaries or members of the same group (“Caracol Club Vacacional”), with residence in Boulevard Kukulcan, Km 16.5 Mza 53, Lote 48, Interior of the Hotel Omni Cancún, Top Floor, Restaurant Da Vinci, Benito Juárez Cancún, Quintana Roo, United Mexican States, is responsible for obtaining, using, and protecting your personal data.

Your personal information may be used to the following purposes.

For processing your vacations reservations and purchase orders of products intended to make your stay more comfortable.

To keep you posted about the news, official announcements and other relevant activities concerning our products and services. Additionally, to provide you with information about especial promotions suitable to your tastes and preferences.

  1. a) To carry out obligations derivative of any agreement entered into and between us.
  2. b) To grant you access to our online services.
  3. c) To notify you about any changes on our services.
  4. d) To notify you about any changes on our Privacy Agreement.

For the mentioned purposes, we require you to provide us with the following personal information: name, last name, gender, date of birth, company, personal address, country, email address, home and work phone numbers. Notwithstanding the above, in especial circumstances we will request data classified as sensitive due to its confidentiality or the fact that it concerns intimate information of our clients, including but not limited to financial information.

You have the right to access, modify, and have us delete your personal information, to oppose our privacy policies, and to revoke any consent you might have granted. You may also access the personal information we possess, access our privacy policies, request any

modification if such information is inexact, instruct us to delete your personal data if you consider it to be excessive or unnecessary for the purposes that justified its collection, and/or oppose, through the process we have implemented, to any specific treatment we give to your information.

For getting to know such processes, requirements and terms please contact Miss. Marisol Sanchez at our personal information department in our mentioned address and/or at the phone +52 (998) 8810600 Ext. 5263, and/or through any of the followings e-mails addresses, or, and/or visit our webpage

Likewise, we inform that your personal information can be transferred and treated in and out of Mexico by any third party. In such case, your information may be shared with other companies of Caracol Club Vacacional and its services providers. We make use of the information to communicate with you, provide you services and support, to update you with services and promotions that may interest you, to attend your complaints, doubts and preferences. Occasionally, we may also use your information to contact you for market investigations related to our products or services. Failure to oppose to our privacy policies will be construed as an approval.

Caracol Club Vacacional takes the necessaries measures to protect the collected information against unauthorized access, divulgation, alteration, or destruction and to keep the personal information accurate and up-to-date in accordance to the Federal Law for the Protection of Personal Information Managed by Third Parties.

In addition, we reserve the right to make in any modifications or updates to the present Privacy Agreement pursuant to any future legal or jurisprudential requirements, internal policies, requirements regarding the provision or offer of our services or products, and market practices.

If you want to stop receiving promotional messages from us, you can contact Miss. Marisol Sanchez at our mentioned address and/or at the phone +52 (998) 8810600 Ext. 5263, and/or through any of the followings e-mails addresses, or, and/or visit our webpage

Any modification on this Privacy Agreement may be consulted at

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